VR GameZone - World Class Virtual Reality Experiences

Terms and Conditions VR GameZone Mumbai


"VR GameZone" means the Partnership Firm “VR GameZone MUMBAI”.

Customer /Participant/ Guest means any natural or legal person who has entered into an agreement with VR GameZone with a view to the use of the facilities of VR GameZone.

“Participant” means any person participating in the Game.

“Game” means the virtual reality games of Skill that are played in the VR GameZone Center.

“Property” OR “Center” means the property in which the Game is being played.

“Compensation” means the total price that the Customer pays for him/herself (and any Participants) to participate in the Game.


Applicable terms and conditions

A). These terms and conditions apply to any agreement that VR GameZone makes, as well as any participation in the Game. These conditions prevail over any other set of terms that may be used by any Customer, unless otherwise agreed.

B). Anyone admitted to the Property, or located in the Property without the permission of VR GameZone, is deemed to have knowledge of and agreed to these terms and conditions.

The guest confirms that he/she has read understood and agreed to all the terms and conditions in the VR GameZone center and voluntarily assumes all the risks.

Waiting time for the activities and games can be between 5 minutes to a few hours, depending on the crowd at the center.

The management has put all efforts to keep all activities and attractions operational, however it is possible that some of the activities may not be fully operational due to technical or safely reasons.In such cases customer can adjust the amount and play a different game or can avail refund which will take 10-12 days.

Identity proof (Aadhar Card, Driving license, Student ID card, Company ID card, Passport, PAN card or Voter ID card)

Age proof (Aadhar Card, Driving license, Passport, PAN card or Voter ID card is mandatory for Senior Citizens)

VR GameZone will not be responsible for any loss, damage or injury sustained by the guest, outside or third party and persons accompanying him, while in the center.

VR GameZone reserves the rights to refuse entry to the participant/customer/guest in the center for violating center rules, illegal activities or fail to comply with any security measures.

No outside eatables, smoking, alcoholic Drinks and hard drinks are allowed within the playing center.

Tickets,Package rates and governing conditions are subject to change without prior notice.

All images & terminology used in all communication is for creative, descriptive and representation purpose only

Discounted packages cannot be clubbed with any other offers or schemes.

Packages are non-refundable, non-transferable and non-redeemable

Cancellation will not be allowed once purchased.

Print out of the Packages purchased online is compulsory at the time of entry.

Deals and Packages on website are not valid on Bank and Public holidays

VR GameZone management reserves the right to change the price of the package without any notice

Betting and Gambling is not allowed in VR GameZone.

VR GameZone management decision would be final

Game rates mentioned on the website are final.

Games in the deals cannot be changed or cancelled

In case of any technical or maintenance issue any game not working, Game of similar value can be exchanged by customer , game offered will be of management choice or refund can be made by the same mode of payment as received by VR GAMEZONE.

All the deals are applicable during Centre opening and closing time

If a person is found unfit for the activity, VR GameZone reserves the right to deny participation.

VR GameZone does not guarantee the usage of all attractions on certain busy days

No two deals can be clubbed together

VR GameZone reserves the right to change, alter, modify Terms and Conditions, any promotional offers, Contest prizes and other freebies offered without prior notice.

A minimum number of participants apply to group bookings which have specific guaranteed numbers and amount fixed at time of booking



Payment must be made before the Customer (and any participants accompanying him/her) uses any facility of VR GameZone.

In case of reservations, a written commitment must be made. This commitment is binding unless otherwise agreed. Payment is required when making a reservation.

If payment has been agreed after invoicing, payment must in any case be made.

In case of non-payment reservation stands cancelled.



Booking in advance is not mandatory, but it is recommended.

The VR GameZone reserves the right to combine several reservations into one Game. There cannot be guarantees that a (group) participant (s) has / have the Game for himself, unless payment is made for the maximum number of participant for that particular game..

The time indicated in the confirmation of the reservation is the starting time of the Game. The Participant is expected to be present 15 minutes before the start time.

If the Customer does not arrive on time and is late for the reservation made, it cannot be guaranteed that he can play the Game for the reserved time period.

VR GameZone is not obliged to allow a Participant who does not arrive at all on the date and time of his reservation to take part in the Game at a different date and time.



The Customer can cancel or change the reservation up to 48 hours in advance by means of rescheduling time and/or date or get a refund. After this, VR GameZone reserves the right to charge the reserved number of Participants. In the event of cancellation within 48 hours, the reservation will not be reimbursed to the Customer.


Drugs & Alcohol

The use and possession of alcohol, soft and hard drugs is prohibited. If such means are nevertheless found among Participants, irrespective of their own use or commercial purposes, this means immediate removal and definitive denial of the access.

If the staff of VR GameZone suspects possession and/or use of drugs or if a Participant is suspicious within the premises, VR GameZone reserves the right to immediately deny access to the Participant and ask to leave the premises immediately.


Belongings and clothing of Customers

Lost property must be delivered to the staff of VR GameZone.

VR GameZone is not liable for the loss of clothing and/or other property belonging to a Customer or Participant. Garments and/or properties that have been left behind by the Participants will be kept for a period of 15 days only. After that period, these items will be thrown away.



Customers and Participants may be required to identify themselves.

Everyone is obliged at all times to follow the instructions of the staff of VR GameZone.

In connection with safety and order in and around the building, visible and non-visible cameras have been set up in various places. The recordings made with these cameras are not shared with third parties and are kept for a limited time, except to the extent that the recordings are necessary for the detection of possible disturbances, violations of law or other undesirable behaviour. By accepting these conditions, Customers and Participants agree that images can be made of them for the aforementioned reasons.

Pregnant women should not take part in playing games at VR GameZone.


Liability VR GameZone

Entering the facilities of VR GameZone is for everyone at their own risk.

Any liability of VR GameZone for damage (also as a result of theft) which Customers or Participants suffer is excluded.


Liability Customer and Participant(s)

Customers and Participants are jointly and severally liable for damage resulting from loss, theft, or damage to the property or property of (staff of) VR GameZone and third parties, as well as to any injuries caused to employees of VR GameZone and third parties, irrespective of whether the damage or injury is the result of any act or omission on the part of the Purchaser itself, or Participants who were in the VR GameZone Building with the permission of Customer.

With regard to the materials to be used by the Customer and Participants during play, the following amounts must be compensated in the of loss, theft or damage to the material concerned:






































Any other Equipment or property damage will be charged at the discretion of VR GameZone.

The Customer / Participant indemnifies VR GameZone against all claims in respect of damage by third parties that are (also) the result of any act or omission of the Customer or Participants who were on the premises of VR GameZone with the permission of the Customer / Participants.

Assumptions of risks, Release of Liability, Waiver of Claims and Indemnity by accepting terms and conditions.

Customer / Participants / Guests/Third Parties on the VR GameZone Centre accepts agrees and Acknowledge that by use of Virtual Reality Equipment, Entails known and anticipated risks that could result in physical or emotional Injury, Paralysis, Death, or Damage to himself / herself / To property / To Third Parties. And understands that such risks simply cannot be eliminated without jeopardizing the essential qualities of the Activity. The risk include seizures, loss of Awareness, eye Strain, eye Twitching, Involuntary Movements, altered, blurred or double vision or other visual abnormality, dizziness, disorientation, impaired balance, impaired hand-eye coordination, excessive sweating, nausea, light headedness, discomfort or pain in head or eyes, drowsiness, decreased ability to multi task, fatigue or any symptoms similar to motion sickness, all of which can persists and become more apparent hours after use and which may lead to an increased risk of injury when engaging in normal activities in the real world after leaving the premises. VR GameZone EMPLOYEES have difficult jobs to perform. They seek to create a safe environment but they are not infallible. They might be unaware of a participant’s health and abilities. They might give incomplete warnings and instructions and the equipment being used might malfunction. Participant expressly agrees to accept and assume all of the risks existing in the activity. Participation in this activity is voluntary and he / she elect to participate in spite of the risk. Participant acknowledges that the/she might require medical assistance, which he/she acknowledges will be at his/her own expense and VR GameZone will not pay for any cost or expenses incurred by him/her.


Minimum age

Participants must be 8 years or older on the day of the participation. It is advisable for Participants under the age of 14 to be accompanied by an adult at all times.

Minors who agrees and accept the terms and conditions of VR GameZone hereby also agrees and give their consent on behalf of their parent or guardian and indemnify VR GameZone against any loss, damage or injury sustained by the minor.


Modifications on terms and conditions

VR GameZone is authorized to change these terms and conditions without giving any prior notice.


Applicable Law

All agreements with VR GameZone are governed by Indian law.

In respect of all disputes ensuing from this agreement, the court of the place of business of VR GameZone shall be competent, unless another judge is compelled under mandatory law.


Grant of Right to use

Participant, Customers, Third parties and accompanying person here by grants his/her right to photograph, videotape and/or record them and use with their name, likeness, voice and appearance in connection with exhibitions, publicity, advertising and promotional material without reservation, limitation and compensation.


Participant / Customers / Third Parties entering the premise have sufficient opportunity to read the above Terms and Conditions VR GameZone Mumbai and agrees to bound by their terms and conditions. Have also accept that user experience involving virtual reality equipment is dependent on his/her own ability to follow the instructions in these terms and conditions agreement